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Frequently asked questions

How does it work?

Fill out our
contact form

STEP ONE

Reach out via the contact form or email us at vowandember@outlook.com. We’ll reply within 48 hours, if you don’t see us, it’s always worth checking your spam folder just in case.

STEP TWO

lets
have a chat

We’ll confirm whether your date is available and, if you’d like, arrange a relaxed phone or Zoom call to talk through your plans. No pressure - a call is there if it feels right for you. Once you’re ready to move forward, we’ll send over our contract along with details for the 20% booking fee to secure your date.

STEP THREE

4-6 weeks before your wedding

You’ll receive a pre-wedding questionnaire covering timelines, key details and any must-have moments. Final payment is due one month before your wedding, and we’re always happy to schedule another call to talk everything through. The remaining balance will be due one calendar month before the wedding.

STEP FOUR

WEDDING
DAY!

We’ll be there capturing your day as it unfolds - naturally, unobtrusively and with intention.

Sneak peeks and
the full gallery

STEP FIVE

A small preview of your wedding will be sent within 72 hours and your 30 second trailer within a week. Your full gallery will follow around 4–6 weeks after your day with your full film arriving up to 8 weeks after your special day.

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